Important: Update on Gatehouse App Login Issues

Published on
November 15, 2023

We want to address some concerns that have arisen since the recent update to our Gatehouse app:

  1. Updated Gatehouse App: Some residents are experiencing difficulties logging in following the recent app update.
  2. Solution: We have identified a fix for the login issue. If you're facing this problem, please uninstall and reinstall the Gatehouse app from your device's app store. This step has been effective in resolving the login challenges. When you reinstall the application, it will ask for the client code 146146
  3. Device Impact: We would like to highlight that this issue has been noticed across both Android and Apple devices.
  4. More About the App: For those who'd like to learn more about the Gatehouse app, its features, and its functionalities, please visit our information page: Gatehouse App Info.
  5. Web Portal Access: If you encounter any further challenges with the smartphone app, rest assured that you can access the same services and features through our web portal: Bear Valley Gatehouse Portal.

We deeply apologize for any inconvenience this may have caused and appreciate your understanding. Our team is always here to assist and ensure a seamless experience for our residents. Please get in touch with us at 661-821-4428 if you have any questions or concerns.

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